(Temporary Position until end of December 2022)
General Description: The ‘Tech Coach” is the key staff person who makes it possible for our consumers with disabilities to become empowered to learn and use their devices. This is an ideal job for someone who has experience working at the Apple Genius Bar or the Best Buy Geek Squad.
If you are a Tech savvy and you would like an opportunity to apply your knowledge to help people with disabilities to become more independent and to make a difference in their lives, then this position will be very purposeful and fulfilling for you. If you have a positive attitude, are willing to put the consumer first, and you love finding solutions to problems then, OSCIL may the place for you.
The Tech Coach reports to the Program Director.
Assess and identify technological solutions for OSCIL consumers with disabilities so that they can communicate safely, access services remotely, and continue to live independently in the community;
Set-up all devices and install all software and/or Apps on the devices identified and purchased for consumer use;
Set up home automation or networks in consumers’ homes;
Coach OSCIL consumers with disabilities to help reach their goal of technological empowerment that helps them to live, learn, work, and play more independently and feel secure in their surroundings; and,
Enter data to track consumers’ progress in acquiring, learning, and using technology.
Must be able to maintain a positive attitude and disposition in the face of negativity or complaints from consumers;
Must be able to independently travel around the state to visit and consult with consumers in their homes;
Have a strong interest in technology, and possess an agility to learn new technologies and products.
Possess communication skills that allow you to explain things plainly and in a way that non-geeks can understand.
Educational and Experience Required:
Must possess at least a two-year certificate in computer technology or Smart Home Automation certification or have successfully completed the Apple Genius training program or a Geek Squad Field Agent training program.
· Experience in a customer service or in-home experience environment
· Experience in an electronics/tech industry
· Experience actively using and learning about smart home products and networks; and,
· Experience delivering, integrating and/or repairing consumer electronic products
· Bilingual in English and Spanish is a major asset.
Salary and Benefits:
Salary - To be determined
This is a full-time position of 35 - 40 hours per week;
2 weeks paid vacation after the first year;
8 paid sick or safe leave days;
2 personal days;
Comprehensive health care insurance benefits for employee only with opportunity for buy in to cover dependents;
Opportunity to contribute to a tax-free retirement fund (no employer match).
Equal Opportunity Employer
OSCIL is an organization of folks with disabilities that employs people with disabilities and people without disabilities. Because we are committed to the full inclusion of people with disabilities, people with disabilities who are otherwise qualified to per for the essential functions of the job with or without accommodations are strongly encouraged to apply.
Prospective Candidates from minority communities and those who speak English as a second language are strongly encouraged to apply.
Deadline for Applying: July 29, 2021
Send cover letter and resume to: firstname.lastname@example.org